Privacy Policy

This policy explains how Labse Pharmaceuticals (“Labse”, “we”, “us”) collects, uses, holds and discloses personal information obtained through this website. We aim to handle personal information in a manner consistent with the Australian Privacy Principles.

We collect personal information that you choose to provide to us, and limited technical information generated when you use the website. We do not require you to provide personal information simply to browse this website.

When you submit an enquiry, we collect your name, email address, company (if provided), enquiry type and the content of your message. Please do not include sensitive information, including health information, in your enquiry.

Our hosting and security providers may automatically record technical information such as IP address, browser type, device information, pages visited and the date and time of access. This information is used to operate, secure and maintain the website.

We use personal information to respond to your enquiry, to maintain a record of our correspondence, to operate and protect the website, and to comply with our legal obligations. We do not sell personal information.

We may disclose personal information to service providers who assist us in operating this website and delivering enquiries, such as website hosting and email delivery providers. These providers handle information only for the purpose of providing their services to us. We may also disclose information where required or authorised by law.

Some of our service providers may store or process information outside Australia, including in the United States and other countries where their infrastructure is located. Where this occurs, we take reasonable steps to ensure that information is handled in a manner consistent with this policy.

We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure. Enquiries submitted through this website are transmitted over an encrypted connection. No method of transmission over the internet is completely secure.

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, or as required by law, after which we take reasonable steps to destroy or de-identify it.

You may request access to the personal information we hold about you, or ask us to correct it if you believe it is inaccurate, out of date or incomplete. Contact us through the enquiry form on the Contact page of this website.

If you have a concern about how we have handled your personal information, please contact us and we will respond within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (oaic.gov.au).

For any privacy-related question or request, please contact us through the enquiry form on the Contact page of this website.

We may update this policy from time to time. The current version will always be available on this page.